ZAYS, Refining Elegance,  (“ZAYS,” “We,” “Us,” “Our”) is committed to protecting both the personal and business information you share and/or store with us. By using this website, you consent to this Privacy Policy, which applies to transactions, activities, and data gathered through ZAYS.us and any interactions you may have with our related social media accounts. Please review this Privacy Policy periodically, as we may revise it without notice.

 

What Information Do We Collect?

We collect information that may personally identify you when you voluntarily:

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• Register an account on this website

• Place an order

• Enter a contest or sweepstakes

• Respond to a survey or communication such as email

• Engage with another website feature

 

Account Registration

When you create an account on our website, we may ask you to provide personally identifiable information, including a unique email address and demographic details (such as ZIP code, age, gender, job industry, job title, and income).

 

Billing and Payment Information​

Our services involve fashion retail and wholesale. To process your payments, we may collect:

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• Name

• Address

• Telephone number

• Email address

• Credit card information

• Other billing details

 

This information will only be shared with third-party partners who help facilitate transactions, such as payment processors and fulfillment services. Your billing and credit card details will never be shared with third parties unless required by law or necessary to address a financial dispute.

 

Gift Recipient Information​

If you purchase a gift, we may collect details about the recipient, including their name, delivery address, and phone number. This information is used solely to complete the purchase and will not be used for marketing.

 

Updating Your Personal Information​

To update any personally identifiable information, visit the "My Account" section on our website. For further assistance, contact us at info@zays.us.

 

How Do We Use Your Information?

The information we collect is used for:

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• Processing orders and transactions

• Improving customer experience and personalizing website content

• Providing better customer service

• Developing new products and services

• Sending targeted advertisements and marketing campaigns

• Managing promotions, contests, and surveys

 

Direct Communication

We may contact you via email, phone, text, or mail regarding your orders, shipping status, or other relevant updates.

 

Email List & Marketing Communications

Customers who register an account or engage with certain site features may be added to our email list. If you opt-in, you’ll receive newsletters about sales, promotions, and exclusive offers.

 

How to Unsubscribe

To opt out of email marketing, click the "unsubscribe" link at the bottom of any promotional email.

 

How Is My Information Stored?

We implement security measures to protect your personal information. Data is stored behind secure networks and is accessible only to authorized personnel. Sensitive payment details are transmitted via SSL (Secure Socket Layer) encryption and stored in an encrypted database.

 

Information Collected Through Technology

As you browse our website, we automatically collect non-personal information, such as:

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• Date and time of your visit

• Pages visited

• Referral sources (e.g., search engines or links)

• Device and browser type

• Internet service provider

• IP address

 

This data helps us improve website functionality, security, and user experience.

 

Cookies and Tracking Technologies

We use cookies, web beacons, and local storage to enhance user experience. Cookies help us remember your preferences, process orders, and analyze website traffic.

 

Managing Cookies

You can adjust your browser settings to disable cookies, but some site features may not work properly.

 

Analytics and Third-Party Services

We use third-party analytics tools to monitor website traffic and user behavior. These services may collect:

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• Device type and operating system

• General location information

• Browsing patterns

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This data is used to improve our website and marketing strategies.

 

Third-Party Sharing

We do not sell or trade your personal information. However, we may share data with trusted service providers who assist in operating our website, processing payments, or fulfilling orders—provided they agree to keep your information confidential.

Additionally, we may disclose personal information when necessary to:

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• Comply with legal obligations

• Protect against fraud or unauthorized transactions

• Enforce our policies

• Safeguard the rights, property, or safety of our company and customers

 

Third-Party Links

Our website may contain links to third-party websites. These sites have independent privacy policies, and we are not responsible for their content or practices.

 

Fraud Prevention & Order Restrictions

ZAYS reserves the right to cancel or refuse orders for reasons including but not limited to:

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• Excessive returns (e.g., “wardrobing” or purchasing items to use and return)

• Altered, worn, or damaged items being returned

• Suspected fraudulent or criminal activity

 

Children’s Privacy

We comply with COPPA (Children’s Online Privacy Protection Act) and do not knowingly collect or store personal information from children under 13.

 

Changes to This Policy

We may update this Privacy Policy at any time. Changes will take effect 30 days after posting unless an immediate update is necessary.

 

Contact Us

For questions or concerns about this Privacy Policy, reach out to us at: info@zays.us